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IQ Academy

Management & Administration

Business Short Courses

Leaning Course ID Description

Certificate (24 Months Repayment Period)

59 Mana 001OHA Office Hardware Administrator (16 Modules)
    Office Hardware Administrator involves organizing and administering the activities that normally occur in any day-to-day business office environment. The purpose of this course is to understand how to manage all business areas and organizational activities involved in getting people together to accomplish desired goals and objectives efficiently and effectively.
60

Mana 002GRM

 General Risk Management (15 Modules)
    General Risk Management is the process of analysing how exposed the business is to various risks and determining the best procedures involved in handling such risks. This course will also assist the learner to understand how to develop administrative procedures, comply with legal policies within the business and apply basic business principles.
61 Mana 003IM Information Systems Manager (15 Modules)
    Manage the capture, storage and retrieval of human resources information using info systems while developing administrative procedures. Administer data systems, payments and provide advice related to compensation.
62 Mana 004CSM Customer Service Management (14 Modules)
    Customer service management covers aspects such as customer satisfaction, customer evaluation and the necessary administrative procedures required. Customer relationship management (CRM) is a widely-implemented strategy for managing a company?s interactions with customers, clients and sales prospects.
63 Mana 005GM General Business Management (16 Modules)
    A general manager directs and coordinates the operations of a small business or a department in a company. This course involves helping the learner to demonstrate knowledge and understanding of business management practices, develop administration procedures in a selected organisation and manage administration records.
64 Mana 006MM Management Marketer (15 Modules)
    Marketing Management is a business discipline which is focused on the practical application of marketing techniques and the management of a firm's marketing resources and activities. This course focuses on managing marketing aspects such as marketing information flow, time management and target markets.
65 Mana007CCM Call Centre Administration (16 Modules)
  New Develop and maintain administration records within the Contact Centre environment. Oversee the implementation of operational activities in the Contact Centre. Gather and process data specifically related to the Contact Centre. Encourage the different stakeholders within the Contact Centre environment to operate as a team, working together towards reaching the Contact Centre performance standards. The identification and response to customer needs through the collection of customer information, recording of customer information and use of problem-solving skills to address customers complaints.
66 Mana008HSM General Tourism Management and Hospitality (16 Modules)
  New Presents an overview of the Tourism industry and insight into the South African context as emerging tourism destination. An understanding of how to access information about travel products and services. Appreciation of the need to manage customer relations in such a way that it contributes to the improvement and development of the tourism industry. Familiarity with key administrative processes within a business in general and tourism in particular.
67 Mana009PM Project Management (16 Modules)
  New The discipline of organising and managing resources e.g. people, money etc. in such a way that the project is completed within defined scope, quality, time and cost constraints. A comprehensive overview of what every manager should know about projects, ranging from identifying a project, defining the scope, managing risks, scheduling resources and allocating tasks, documenting the project through to completion and handover.


Intermediate Certificate (17 Months Repayment Period)

68 Mana 101MA Management & Administration 1 (10 Modules)
    Develop administrative procedures in a selected organisation and apply efficient time management to a department.
69 Mana 102 Management & Administration 2 (12 Modules)
    Analyse people related risks in an organisation in order to control the risk while demonstrating a knowledge of South African law.
70 Mana103CCM Call Centre Agent (11 Modules)
  New Work as a member of a team to meet the performance standards within the Contact Centre. Learn to identify the customer's needs. Coordinate the collection, recording and provision of relevant information to customers in a Contact Centre.
71 Mana104HSM General Tourism Administration and Hospitality (12 Modules)
  New Develop an understanding of some of the key administrative processes supporting the hospitality and tourism industry. Appreciation of the need to manage customer relations in such a way that it contributes to the improvement and development of the hospitality and tourism industry.
72 Mana105PM Project Administration (12 Modules)
  New Provides insight into the planning, scheduling and management of risks associated with projects general in nature. Includes the organisation of project meetings in accordance with project requirements and covers the various administrative processes supporting project management activities.


Introductory Certificate (12 Months Repayment Period)

73 Mana 501 Financial Management (5 Modules)
    Develop and understanding of how to manage finance in a small business.
74 Mana 502 Office Support Technician (9 Modules)
    Installation of office equipment and the ability to assess advantages of equipment.
75 Mana 503 Risk Management (7 Modules)
    Risk management is the technique for measuring, monitoring and controlling the financial or operational risk oh a firm and includes analysing people related risks in an organisation in order to control the risk.
76 Mana 504 Administration Management (5 Modules)
    Record and process workplace transactions as well as subject including developing administrative procedures in a organization.
77 Mana 505 Small Business Entrepreneur (4 Modules)
    Demonstrate an understanding of an entrepreneurial profile while applying basic business principles.
78 Mana 506 Accounting & Time Management (5 Modules)
    Produce accounting reports while applying efficient time management to the work of a department/division/section.
79 Mana 507 General Management (7 Modules)
    A General Manager has broad, overall responsibility for a business or organization. Topics include explaining the nature of risk and the risk management process.
80 Mana 508 Marketing Management (7 Modules)
    Identify and utilise marketing resources to meet objectives. Describe features, advantages and benefits of a range of products or services.
81 Mana509CCM Call Centre Operations (8 Modules)
  New Develop administrative procedures to assist with the implementation of operational activities in the Contact Centre environment. Gather and process data specifically related to the Contact Centre. Identify Contact Centre customers and respond to customers with factual and accurate information.
82 Mana510HSM Introduction to Tourism Administration and Hospitality (10 Modules)
  New Contains a broad overview of the tourism industry including insights about how to access travel products and services. An outline of the different administrative functions in the tourism industry is provided including a disciussion on how to maintain sound customer relations in the tourism and related industries.
83 Mana511PM Introduction to Project Management (8 Modules)
  New An overview of key aspects associated with projects and their management. Includes the organisation of project activities in accordance with standard project management procedures. Familiarises the learner with the project life cycle and facilitates a general appreciation for delivering quality projects on time and within budget.


Basic Certificate (10 Months Repayment Period)

84 Mana 801 Office Automation (6 Modules)
    Install a personal computer, scanning systems, printers, fax machine and photocopier.
85 Mana 802 Legal Requirements in Business (4 Modules)
    Demonstrate an understanding of contracts and their sources by understanding south African law.
86 Mana 803 Basic Risk Management (4 Modules)
    Determine risk exposure in order to manage the risk in a specific situation .Analysing people related risks in an organisation in order to control the risk.
87 Mana 804 Basic Business Accounting (2 Modules)
    Develop and understanding of how to manage finance in a small business.
88 Mana 805 The Entrepreneur (3 Modules)
    Demonstrate an understanding of an entrepreneurial profile.
89 Mana 806 Basic Administration Management (4 Modules)
    Manage administration records while applying efficient time management to the work of a department/division/section.
90 Mana 807 Basic Business Principles (4 Modules)
    Analyse people related risks in an organisation in order to control the risk.
91 Mana 808 Basic Marketing Management (5 Modules)
    Describe features, advantages and benefits or a range of products as well as identify and utilise marketing resources to meet objectives.
92 Mana809CCM Essentials of Call Centres (6 Modules)
  New Mastering the essentials of gathering and processing data specifically related to Contact Centres. The essentials of administration development within the Contact Centre to improve operational activities in the Contract Centre.
93 Mana810HSM Essentials of Tourism and Hospitality (8 Modules)
  New The tourism industry, travel products and services in a nutshell. An appreciation about the need to be customer focused. Exploring the links between the various sectors in the tourism and related industries.
94 Mana811PM Essentials of Project Management (6 Modules)
  New Covering selected topics associated with the discipline of Project Management including, among others, the fundamentals of projects and the project management process, administration processes, monitoring of progress and the preparation of project documents.

 

Contact:
Tel: 086 111 5054
Fax Number: 086 624 9795
E-Mail: info@iqacademy.co.za

Postal Address:
Private Bag X6, Tecoma, 5214

IQ Academy
IQ Academy
is a department of:

Centurion Academy

IQ Academy is a department of Centurion Academy (Pty) Ltd Co. Reg. No. 1999/024870/07. Centurion Academy (Pty) Ltd is regsitered with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act, No. 101 of 1997. Registration Certificate No. 2001/HE07/003.